The Simple Help Desk.
Happiness for Your Team and Your Customers.

simple help desk banner image

We made customer support easy.

Use DoneDone Mailboxes as a simple help desk to manage customer support and other inquiries.

Try Mailboxes Now!
Seth Livingston, Technical Director at Gow Media LLC

“DoneDone Mailboxes help me tame, rank, and provide regular updates on issues raised by our readers and listeners. Workflows in mailboxes can be customized, so they fit right in to how we do things. It's worth every penny.”

- Seth Livingston, Technical Director at Gow Media LLC

List of features

Support Agents

easy conversation sorting

Support Agents

Handle customer inquiries with ease!

DoneDone Mailboxes track your customer support inquiries from the second they're received to the moment they're resolved.

A Complete Record

A Complete Record

A complete conversation history all in one place.

You'll see a complete history of customer replies and internal support collaboration with your team. Investigate and collaborate with your team and reply to your customer, all in one place.

Saved Replies

customer support saved replies

Saved Replies

Respond to common questions quickly.

Don’t waste time rewriting the same responses to the same questions. Use Saved Replies to summon previously composed answers to repeat inquiries.

Simple Search & Tracking

item numbers for help desk categorization

Simple Search & Tracking

Ticket Numbers and Global Search.

While collaborating with other support agents, it’s important to make sure that you’re both talking about the same issue. That’s why we’ve attached a ticket number to each request. Quickly find support tickets by their associated number or search by their title or content.

Go Big or Small

help desk agents

Go Big or Small

Unlimited Agents. Unlimited Mailboxes. You Choose.

You can have as many help desk agents and as many support Mailboxes as you need. Whether a team of 2 or 200 hundred, we've got you covered.

Reporting

Resolution Time

Reporting

Measure your team's performance.

See the performance of all your support agents with our simple reports. Active conversations. Average resolution time. First response time. The most important things you need to know about your team.

Auto-Responses

auto responses

Auto-Responses

Let DoneDone respond first so you don't have to.

Your support team may not be working 24/7. In DoneDone you can set up office hours and send auto-responses to customer inquiries that come in while you are away.

One App for Many Teams

projects and mailboxes

One App for Many Teams

Tie it all together with DoneDone Projects.

Use DoneDone to get your support team working with your production teams in the same place. No longer do you need separate tools for customer support and production troubleshooting. Respond to a customer inquiry in a DoneDone Mailbox and track production team progress in a DoneDone Project.

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