Use DoneDone Mailboxes as a simple help desk to manage customer support and other inquiries.
“DoneDone Mailboxes help me tame, rank, and provide regular updates on issues raised by our readers and listeners. Workflows in mailboxes can be customized, so they fit right in to how we do things. It's worth every penny.”
- Seth Livingston, Technical Director at Gow Media LLC
Support Agents
Support Agents
DoneDone Mailboxes track your customer support inquiries from the second they're received to the moment they're resolved.
A Complete Record
A Complete Record
You'll see a complete history of customer replies and internal support collaboration with your team. Investigate and collaborate with your team and reply to your customer, all in one place.
Saved Replies
Saved Replies
Don’t waste time rewriting the same responses to the same questions. Use Saved Replies to summon previously composed answers to repeat inquiries.
Simple Search & Tracking
Simple Search & Tracking
While collaborating with other support agents, it’s important to make sure that you’re both talking about the same issue. That’s why we’ve attached a ticket number to each request. Quickly find support tickets by their associated number or search by their title or content.
Go Big or Small
Go Big or Small
You can have as many help desk agents and as many support Mailboxes as you need. Whether a team of 2 or 200 hundred, we've got you covered.
Reporting
Reporting
See the performance of all your support agents with our simple reports. Active conversations. Average resolution time. First response time. The most important things you need to know about your team.
Auto-Responses
Auto-Responses
Your support team may not be working 24/7. In DoneDone you can set up office hours and send auto-responses to customer inquiries that come in while you are away.
One App for Many Teams
One App for Many Teams
Use DoneDone to get your support team working with your production teams in the same place. No longer do you need separate tools for customer support and production troubleshooting. Respond to a customer inquiry in a DoneDone Mailbox and track production team progress in a DoneDone Project.
