Simplify Support with DoneDone's New Customer Ticket Portal

Are your customers ever flustered with the never-ending game of "Inbox Hide and Seek" when it comes to locating support tickets? Well, worry no more! Here at DoneDone, we're always listening to your feedback and brewing up solutions that make your work-life as smooth as peanut butter. Introducing our shiny new feature – the Customer Ticket Portal!

No More Inbox Digging? Sign Me Up! 🚀

With a simple and sleek design, our online portal is the new hub for all support tickets. Here’s the deal: no passwords, no fuss - just a one-click login right from the email we send to your customers. Imagine all the time your customers will save not having to sift through their inbox looking for that elusive support ticket thread. Better yet, they can do this from the comfort of their pajamas. (We won’t tell, promise!)

Your customers now have private online access to their tickets

Track & Reply in a Jiffy ✨

Our Customer Ticket Portal isn't just easy on the eyes; it's also a powerhouse of functionality. Customers can now see all their support tickets in one place and get real-time updates on the status. Plus, zap - replying to your support team is direct from the portal, making communication as easy as pie. Delicious, tech-savvy pie.

Reply directly from the portal

For DoneDone Classic Aficionados 🎩

To our esteemed DoneDone Classic users, we get it. You're loyal and love the classics. But, allow us to tip our hats to the boundless benefits of upgrading to DoneDone 2. This new portal is like trading in your horse and carriage for a sports car - in customer support terms, of course.

How It Works: A Play-By-Play 📖

Ready to get your customers clapping with joy? Here's how the magic happens:

  1. Sprinkle links to the Customer Ticket Portal in your email signatures, auto-responses, and on your website like fairy dust.
  2. Your customers click the link, and voilà – a neatly organized list of their support tickets greets them, complete with status updates if you choose to show them.
  3. If curiosity strikes, they can click on any ticket for details and reply back to your team without breaking a sweat.

It's that simple. Like taking a leisurely stroll through the park, but instead of park, it's a realm of stellar customer support.

You've mentioned that scrounging through emails was a huddle too many for your customers. We flung open the doors to an alternative – a hassle-free ticket experience via the Customer Ticket Portal. No inbox? No problem. Online access to tickets is here because we think support should be a breeze for your customers, not a chore.

Craving a visual feast? 🍿 Peep our step-by-step video 🎥 and watch just how painless setting up the Customer Ticket Portal on your DoneDone Mailbox can be. It's like having a tech-genie at your fingertips – easy, peasy, and a little bit magical.

Ready, Set, Portal! 🔑

We’re not just about solving problems, but doing it with a bit of whimsy. So, roll up your sleeves, give a little click, and join us in this new chapter of customer support. Log in and explore the Customer Ticket Portal now! Trust us, your inbox will thank you — and so will your customers.

And if you still don't have a DoneDone account, don't worry! Sign up for a free trial now and experience the magic of streamlined customer support. Let's get this party started! 🎉

More from our blog...

We're on a quest to build the best issue tracking, help desk, and project management tool for all kinds of teams.

Subscribe to news and updates and follow us on Twitter.
We will never share your email address with third parties.

Give DoneDone a try today!

No credit card needed. Just sign up for a free trial, invite your team, and start getting things done with DoneDone.