Out with the Old, In with the New: Discover What DoneDone 2 Can Do Better Than Classic

For a long time, DoneDone Classic was the only option available, offering basic bug tracking workflows. However, DoneDone 2 brings many new features that Classic users are missing out on, such as kanban boards, custom workflows & statuses, shared inboxes, and a variety of app integrations.

If you're a DoneDone Classic user, it might be time to upgrade to DoneDone 2. This blog post will go through some of the features that you're missing, so you can make an informed decision and take advantage of all that DoneDone 2 has to offer.

1. Customer Ticket Portal

A screenshot of the Customer Ticket Portal in DoneDone

In the newest edition of DoneDone 2, we're reimagining customer support with an exciting new feature - the Customer Ticket Portal. This innovative addition will revolutionize the way your customers interact with support tickets. Gone are the days of tirelessly searching through endless email threads to find elusive tickets. Instead, customers are greeted with a sleek, user-friendly portal where all support tickets are readily available, complete with status updates and direct reply-to-team functionality.

2. Workflow Jobs

A screenshot of the reply area in DoneDone that automatically reassigns tickets

Discover a game-changing feature in DoneDone 2, Workflow Jobs. This sleek feature is designed to automate the ticket assignment process in your projects based on the ticket's status. This revolutionary tool saves time and significantly reduces the risk of misassigning tickets, thereby streamlining operations and boosting team productivity. This feature didn't exist in DoneDone Classic but is now an integral part of the new DoneDone 2. It's perfect for teams eager to minimize confusion and maximize efficiency in their workflow management processes.

3. Multiple Custom Workflows

One of the biggest differences between DoneDone Classic and DoneDone 2 is the ability to create custom workflows. In Classic, you were limited to a single workflow for bug tracking, while DoneDone 2 enables you to create multiple workflows with custom statuses and simple workflow rules, allowing you to track bugs, manage projects, and handle customer support all within one platform.

4. Kanban Boards

DoneDone 2 also introduces kanban boards, enabling users to visualize their workflows and progress. Kanban boards allow teams to collaborate better and prioritize tasks more efficiently. With kanban board's drag-and-drop interface, you can quickly move tasks between status columns and monitor work as it progresses through your team's workflow.

5. Shared Inboxes

Managing emails from your customers and clients can be unwieldy. DoneDone 2 offers a solution with shared inboxes, allowing your team to collaborate on and manage customer support emails within one platform. No more forwarding or CC-ing multiple people - everyone can view, respond, and track the progress of customer inquiries in real-time. With this feature, your team can ensure that every inquiry gets addressed, and nothing falls through the cracks.

6. New Integrations and Webhooks

The latest DoneDone has a number of new app integrations for businesses to leverage. Utilizing Zapier or Pabbly Connect allows users to quickly connect their favorite apps and automate work processes. But that's not all! There are also new integrations with Google Drive and Google Single Sign-On, Slack and more.

And with Webhooks, you can sync DoneDone with any other apps in your tech stack! This means you can customize and automate your workflows like never before.

7. Android & iOS Apps

For users who are always on the go, DoneDone 2 has got you covered. The new Android and iOS apps allow you to manage your tasks and projects right from your pocket! You can easily track progress, add comments and attachments, and receive real-time push notifications so that you're always in the loop, no matter where you are.

Ready to Upgrade?

These are just some of the exciting features that DoneDone 2 has to offer. So if you've been using Classic for a while now, it's time to upgrade and discover what you've been missing out on. With custom workflows, kanban boards, shared inboxes, app integrations, and mobile apps - DoneDone 2 has everything your team needs to work smarter and more efficiently.

Try DoneDone 2 today and experience all these benefits and more.

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