The DoneDone Blog

Product updates and our thoughts on getting work done.

Customer Support

Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams

A help desk is a great way to unify customer support and product teams. By collaborating in the same tool, you can solve customer problems faster and create a better product experience.

Michael Sanders

Customer Support

Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams

A help desk is a great way to unify customer support and product teams. By collaborating in the same tool, you can solve customer problems faster and create a better product experience.

Michael Sanders

Customer Support

How Escalation Management Can Proactively Support Your Customers

Want to better support your customers? Up your escalation management game – find out how in our comprehensive guide right here.

Yauhen Zaremba

Features & Updates

$50 for Every Friend You Refer: DoneDone's Brand New Referral Program

Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you'll both receive a $50 credit!

Michael Sanders

Customer Support

How to use shared inbox software to automate customer support

Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.

Alexa Hubley

Features & Updates

New Filtering UI in DoneDone: Streamlined and Even More Powerful

The new filtering UI in DoneDone makes it easier than ever to quickly find the tickets you need. We've also introduced new filter properties like filtering on a specific Customer or filtering on tickets that were created by specific people.

Michael Sanders

Customer Support

The Complete Guide to Building a Customer Support Team From Scratch

In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes

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Features & Updates

$50 for Every Friend You Refer: DoneDone's Brand New Referral Program

New Filtering UI in DoneDone: Streamlined and Even More Powerful

Introducing DoneDone Mobile (Beta): Stay on top of your work from anywhere

3 Updates from DoneDone: Auto-Refreshing, Customer Name Editing, and Filtering by Reference Number

Latest release: speedier, more intuitive navigation

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Customer Support

Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams

How Escalation Management Can Proactively Support Your Customers

How to use shared inbox software to automate customer support

The Complete Guide to Building a Customer Support Team From Scratch

How The Ticketing System Innovation Is Changing The Future of Customer Service

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Bug Tracking

How to make business collaboration unbelievably simple

Three bug tracking best practices for small businesses

The ultimate bug tracking template

How software companies track bugs

We're on a quest to build the best bug tracking software

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Project Management

Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams

How to use shared inbox software to automate customer support

The Benefits of Using a Simple Ticketing Tool

IT Project Management 101: Everything You Need to Know And How to Succeed

Why an Integrated Product Team is Essential for Successful Software Companies

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