The DoneDone Blog

Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.

The new filtering UI in DoneDone makes it easier than ever to quickly find the tickets you need. We've also introduced new filter properties like filtering on a specific Customer or filtering on tickets that were created by specific people.

In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes

Ticketing systems make customer service easier and smoother in several ways, from better clarity and communication to more relaxed interactions

In this post, we'll define customer engagement, we'll explore the top 10 customer engagement strategies, and we'll provide some tips on how to get started.

As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.