How it Works
Bug Tracking
Log, track, and resolve issues
Customer Support
Manage customer support tickets
Task Management
Simplify tasks and to-dos
Teams
Marketing
For sales, PR, and marketing teams
Product
For software, web, and app developers
Property Management
For property managers and HOAs
Resources
Blog
Thoughts, opinions, and product updates
Help Docs
Answers to all things DoneDone.
Bug Tracking Guide
Our guide to bug tracking best practices
Customer Support Guide
Our guide to happy customers and staff
Project Management Guide
Our guide to staying a step ahead
Remote Checklist
How to achieve work-from-home success
Pricing
How it works
Bug Tracking
Customer Support
Task Management
Teams
Marketing
Product
Property Management
Account & Help
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Pricing
Sales
Support
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Help Docs
Answers to all things DoneDone. Still can't find something?
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Categories
Help Docs Home
Accounts & Billing
Getting Started
Integrations
Mailboxes & Conversations
People
Projects & Tasks
Security & Privacy
Transitioning from DoneDone Classic
Tutorials
Workflows
Projects & Tasks
Adding and Removing People from a Mailbox or Project
DoneDone makes it easy to manage who's on what
Archiving and Deleting Projects and Mailboxes
How to deactivate projects and mailboxes
Changing Workflows on an Existing Project or Mailbox
We'll show you how to change workflows and resolve any status conflicts that arise from the new workflow.
Exporting Tasks and Conversations
Any of your task and conversation lists can be exported to CSV.
Introduction to Projects
DoneDone Project are perfect for tracking work with your team and your clients.
Link Tasks to Conversations and Vice Versa
Linking tasks and conversations directly helps connect your support and production teams. Or use them to group related tasks.
Managing Email Notifications
Control how often (or not) you receive email notifications.
Moving Tasks to Another Project (or Conversations to Another Mailbox)
How to move tasks from one project to another (or conversations from one mailbox to another).
Setting up Description Templates
Learn how to create templates for bug descriptions so loggers provide all the necessary information the first time.
Using Filters to find Tasks and Conversations
Filters are perfect to quickly find work using a mix of assignee, status, priority, due dates, tags, and much more.
Using Kanban Boards
Use Kanban boards to visualize the status and progress of tasks.
Using Tags to Organize Work
Tags are a great way to further organize your work and easy enough for anyone to understand.