How it Works
Bug Tracking
Log, track, and resolve issues
Customer Support
Manage customer support tickets
Task Management
Simplify tasks and to-dos
Teams
Marketing
For sales, PR, and marketing teams
Product
For software, web, and app developers
Property Management
For property managers and HOAs
Resources
Blog
Thoughts, opinions, and product updates
Help Docs
Answers to all things DoneDone.
Bug Tracking Guide
Our guide to bug tracking best practices
Customer Support Guide
Our guide to happy customers and staff
Project Management Guide
Our guide to staying a step ahead
Remote Checklist
How to achieve work-from-home success
Pricing
How it works
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Customer Support
Task Management
Teams
Marketing
Product
Property Management
Account & Help
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Help Docs
Answers to all things DoneDone. Still can't find something?
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Accounts & Billing
Getting Started
Integrations
Mailboxes & Conversations
People
Projects & Tasks
Security & Privacy
Transitioning from DoneDone Classic
Tutorials
Workflows
Mailboxes & Conversations
Adding DKIM and SPF / Return-Path records for your Outgoing Email
How to add DNS records for better email deliverability
Adding and Removing People from a Mailbox or Project
DoneDone makes it easy to manage who's on what
Archiving and Deleting Projects and Mailboxes
How to deactivate projects and mailboxes
Changing Workflows on an Existing Project or Mailbox
We'll show you how to change workflows and resolve any status conflicts that arise from the new workflow.
Connecting a web form to your Mailbox
Whether you’re using Webflow, Wordpress, or any form building tool, it’s easy to send form submissions to your DoneDone mailbox.
Controlling Spam
Spam is never any fun. DoneDone helps keep spam out of the way so you can focus on genuine customer messages.
Creating a New Mailbox
Creating your first Mailbox is easy. Learn how in this help doc.
Exporting Tasks and Conversations
Any of your task and conversation lists can be exported to CSV.
Introduction to Mailboxes
Use Mailboxes to receive and track customer emails in DoneDone. Great for customer support, hiring and new business inquiries.
Link Tasks to Conversations and Vice Versa
Linking tasks and conversations directly helps connect your support and production teams. Or use them to group related tasks.
Mailbox Email Limits
Email limits are in place to maintain the safety and stability of DoneDone.
Managing Email Notifications
Control how often (or not) you receive email notifications.
Moving Tasks to Another Project (or Conversations to Another Mailbox)
How to move tasks from one project to another (or conversations from one mailbox to another).
Setting up Saved Replies
Use saved replies to save time and standardize response to common questions from your customers.
Setting up Auto-Forwarding
How to set up your email to auto-forward into a Mailbox
Setting up Conversation Rules
Learn how to set up rules for new Conversations and customer replies
Setting up an Email Signature
How to set up a signature for replies from your Mailbox
Setting up an Outgoing Email Address
How to set up your outgoing email address for your Mailbox
Setting up the Auto-Responder and Office Hours
How to set your Mailbox to send auto-responses (including during and after office hours)
Using Filters to find Tasks and Conversations
Filters are perfect to quickly find work using a mix of assignee, status, priority, due dates, tags, and much more.
Using Tags to Organize Work
Tags are a great way to further organize your work and easy enough for anyone to understand.