DoneDone Tip: Issue gatekeepers

DoneDone Tip: At the onset of the testing phase, it’s helpful to have your client assign issues to a single, designated person on the development team. This gatekeeper’s job is to quickly route issues to the person best-fit to tackle the problem. Longer term, the client will get familiar with individual team members and their responsibilities.  Doing this at the start though helps smooth the transition into testing and keeps a single member on your team aware of everything that’s going on.

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