Customer Support

DoneDone is so much more than just a bug tracker. Explore are all the ways you can use DoneDone to simplify your customer support.

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Customer Support
January 15, 2020

The simple definition of excellent customer service

Whether you’re a long-time customer support pro or a newbie to the profession, you’ve probably been ...

Customer Support
November 22, 2019

Help desk and project management: two reasons it’s a perfect pairing

During the growth phase for many businesses, one of the first pain points they experience is with th...

Remote
November 7, 2019

How to do customer support with a small team

Doing customer support with a small team isn’t easy. It’s a balancing act between managi...

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Customer Support
January 15, 2020

The simple definition of excellent customer service

Whether you’re a long-time customer support pro or a newbie to the profession, you’ve probably been ...

Customer Support
November 22, 2019

Help desk and project management: two reasons it’s a perfect pairing

During the growth phase for many businesses, one of the first pain points they experience is with th...

Remote
November 7, 2019

How to do customer support with a small team

Doing customer support with a small team isn’t easy. It’s a balancing act between managi...

Customer Support
July 19, 2019

Why you need a Help Desk for Customer Support

In the land of customer support, a quick resolution time with a seamless experience is our bread and...

Customer Support
June 12, 2019

Simple Help Desk Software Features To Look For

So here you are. You’ve got a growing business. You’ve got a more demanding customer base. Managing ...

Customer Support
July 31, 2018

The 5 Emotional Stages of Dealing with Customer Support

When it comes to things we look forward to, spending an afternoon exchanging messages with a custome...

Customer Support
July 5, 2018

5 Reasons You Should Use Support Tracking Software

Customer care is a vital part of any company’s strategic game plan. Your customer support service ma...

Project Management
September 20, 2016

How DoneDone replaced email for a property management group

We’re always excited to hear how our customers are using DoneDone. From weddings, to large projects...

Project Management
June 23, 2016

How StudioNorth keeps their project management engine in sync

At DoneDone, we’ve always committed our product to focusing on one thing and doing that one thing ve...

Customer Support
January 20, 2015

Our super-slow growth strategy on automating customer support

We’ve been running DoneDone for the past six years, growing from a small app with a few customers h...

Customer Support
May 20, 2014

Should programmers also provide customer support? Eight tips we learned in the trenches.

Customer support is a huge part of any good software product, but it’s a subject that many pr...

Customer Support
August 27, 2013

Saving time (and money) with a combined issue tracker and customer support tool

Customer support and bug tracking are two functions that are critical to your company’s succe...

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