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Mailbox Email Limits

Note: Parts of this feature are only accessible to Account Admins and Owners only.
Note: This feature is only accessible to Account Owners only.

DoneDone uses email limits to ensure the stability of the platform for all of its customers. These limits help defend against spamming, unsupported use cases (such as using DoneDone as a mass email marketing platform) and other potentially malicious activity that may negatively impact the deliverability of legitimate email.

Don't worry. DoneDone never limits the number of replies made by your teams to your customers.

  1. Unlimited replies can be made to existing mailbox conversations.
  2. During your trial period, we limit new conversations started within DoneDone to 10 / day / account. For paid accounts, this limit is relaxed to 200 / hr / account. This is only for new mailbox conversations and does not apply to any conversation replies.
  3. We limit incoming email to 200 / hr / account.
  4. Email attachments are limited to 10MB. This applies to the sum size of all email attachments on a given email.
Michael Sanders
Last updated: 
May 25, 2022