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Mailbox Email Limits

Note: Parts of this feature are only accessible to Account Admins and Owners only.
Note: This feature is only accessible to Account Owners only.

DoneDone uses email limits to ensure the stability of the platform for all of its customers. These limits help defend against spamming, unsupported use cases (such as using DoneDone as a mass email marketing platform) and other potentially malicious activity that may negatively impact the deliverability of legitimate email.

Don't worry. DoneDone never limits the number of replies made by your teams to your customers.

  1. Unlimited replies can be made to existing mailbox conversations.
  2. During your trial period, we limit new conversations started within DoneDone to 10 / day / account. For paid accounts, this limit is relaxed to 200 / hr / account. This is only for new mailbox conversations and does not apply to any conversation replies.
  3. We limit incoming email to 200 / hr / account.

Email size limits

  • For incoming emails, the total cumulative size for all attachment files may not exceed 35 MB.
  • For outgoing emails, the total message size, including attachments, can be 10 MB. If you attempt to send an email that exceeds any of these size requirements, the message will be rejected.

If you are attempting to send larger files, we recommend using a service like Google Drive to share the file. You can then share a Google Drive file within the rich text editor when sending email or replying to customers.

Michael Sanders
Last updated: 
January 12, 2023