Pay for what you use. No more, no less.
a month per user
Everything in Collaborate plus…
a month per user
How does the 30-day free trial work?
Simple. Sign up with your email address, no obligations, no credit card required. You'll receive an email a few days before your trial is over as a reminder. If you wish to continue using DoneDone after your trial, simply enter your credit card in the Accounts & Billing section of the app.
Who counts as a billable user?
Anyone assigned to at least one active Mailbox is an Outreach user. Any other users who are assigned to at least one active Project is a Collaborate user. This means you can invite users to DoneDone without assigning them to a Project or Mailbox without charge.
What happens if I add or remove billable users during a billing cycle?
If you remove billable users, we'll apply a prorated credit to your next recurring invoice. If you add billable users, we will automatically bill you for the prorated amount with the card you have on file. During a trial, you can add or remove as many users as you please without charge.
Can I pause my billing if I'm not using DoneDone for a period of time?
No. However, you can archive or delete Projects or Mailboxes, or remove users from your account, to lower your number of billable users. Note: We charge, at minimum, the cost of 1 Collaborate User per billing cycle.
Can I switch from monthly to annual?
Absolutely. You can do this within the Accounts & Billing section of the app. The billing cycle will update after the end of your current cycle.
Can I cancel my account at any time?
Yes. However, we do not provide refunds if you cancel before the end of your term. For example if you cancel 4 months into an annual term, we do not refund the remaining 8 months.
Can I cancel my account but still use the remainder of the period I paid for?
Absolutely. In the Accounts & Billing section, you can choose to cancel your account at the end of your current billing cycle.
Do you offer discounts for charities or educational institutions?
Yes. Get in touch with us for more details on special discounts.