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Customer Support

Deliver exceptional customer service with a customer support software tool that simplifies communication between you and your customers.

Start your free trial
Give it a try!
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Start your free trial
Give it a try!

Discuss, assign, and resolve customer support tickets
without messy email chains and ccs using
DoneDone Mailboxes.

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The perfect help desk for small team customer support

Stay agile, collaborative, and communicative with a help desk tool that won’t break the bank.

Avoid paying for “nice-to-have” features that enterprise customer service tools provide. Stick with the “need-to-haves” that’ll keep your small team organized, your budget on track, and your customers happy.

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Help desk and project management, together

Easily link conversations to tasks and vice versa for a closed-loop communication experience.

Put the voice of the customer at the core of your business with cross-team collaboration and communication from inside the DoneDone platform.

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Customer service metrics tracking

Define your customer service metrics and objectives, then easily track them using DoneDone Reports.

Measure team performance and gauge how happy your customers are to build a business that actually puts the customer first.

If you’re a charity or educational institution, let us know and you’ll
receive a 30% lifetime discount!

Simple help desk software features

Avoid overly complex workflows and processes with a tool that has everything you need, while keeping it simple.

  • Custom Workflows
  • Default & Custom Filters
  • Priorities
  • Due Dates
  • Tags
  • Public API
  • Saved Replies
  • Office Hours
  • Integrations
  • Issue Templates
  • Linked Tasks
  • Email Forwarding
  • Email DNS Integration
  • Default Signatures
  • Mobile-friendly
  • Auto Responses
  • Reporting
  • Global Search

Be a customer-first business
with DoneDone

DoneDone makes customer support easy. Get
started with a free, no obligation trial.

Try it for free