During our client testing phases, we get a good percentage of issues assigned to us which really aren’t defects or problems at all. They’re requests to have things built differently. It’s inevitable that certain features of a product will be met with varying degrees of satisfaction, so it’s important as a development team (in any industry) to stand your ground and help your stakeholder team distinguish the difference between “this is built wrong” and “this is built right, but I think it should …”.
One way DoneDone can help is with tags:
- Make sure testers tag all new issues as “defects” or “enhancements” (http://screencast.com/t/Y2M0MmEw).
- Next, set up (and save) custom searches for each tag to help prioritize tasks (http://screencast.com/t/NTViZGUzZ).
- Finally, when an issue is assigned to a developer, but not tagged correctly, the dev can edit the tags themselves to get them in the right queue (http://screencast.com/t/ZDVlNmQ1M2U).
- As for the conversation between the developer and the tester to point out the difference? Sometimes you need a guy like this to help with the smooth talk.
Have a good week, DoneDone’rs