DoneDone: When good cookies go bad

Over the past few days, a few users have experienced issues getting signed in to DoneDone, and a few more have had issues staying signed in to DoneDone. While we work harder than James Brown to get a sound solution put into place, we’re asking our customers who are having problems to do the following:

1. Make sure you’re explicitly signed out of DoneDone

In your browser’s address bar, type in https://youraccount.mydonedone.com/security/logout,  replacing “youraccount” with whatever name your account is using.

2. Now, clear all DoneDone related browser cookies

Next, we need you to delete all cookies since the beginning of time. This sounds draconian. But, most modern browsers give you the option to remove cookies from ‘the last day’, ‘last month’, and so on. We need you to delete ALL cookies. If you’re reliant on cookies for other sites, then most browsers will allow you to remove cookies specific to domains. In that case, you’d only remove cookies from the *.mydonedone.com domain.

If you’re new to the world of clearing out cookies, here’s a quick overview for the most common browsers: http://www.wikihow.com/Clear-Your-Browser’s-Cookies

3. Try signing in again

After you’ve completed #1 and #2 above, you should be in the clear. Most users who’ve taken these steps has had good success.

This is a an inconvenience for you all, and we apologize for that. The only analogy I can think of is that of Elvis the Alligator guarding Crockett’s boat cabin-door in Miami Vice. This is exactly the wrong signal to send to our customers. We appreciate your patience while we resolve the issue.

If you’ve done the above, and you still can’t get in, please write us directly at support@mydonedone.com, noting your specific accounts domain. We are more than happy to work one on one with you to get you up and running.

Regards,

The DoneDone team

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